Effective Date: June 30, 2025

At Wavekix.com, we strive to deliver fresh groceries and quality service every time. If you’re not satisfied with your purchase, we’re here to help.

1. Return Policy

a. Perishable Items

  • Perishable products (fruits, vegetables, dairy, meat, etc.) are non-returnable unless:
    • The item is damaged or expired at the time of delivery
    • The wrong item was delivered

b. Non-Perishable Items

  • Non-perishable items (packaged goods, dry groceries, etc.) can be returned if:
    • The product is unused, unopened, and in its original packaging
    • You request a return within 24 hours of delivery

2. How to Request a Return or Refund

To initiate a return or refund:

  1. Email us at [email protected] with:
    • Order ID
    • Product name
    • Description of the issue (with photos, if possible)
  2. Our support team will review your request within 24 hours.
  3. If eligible, we will arrange:
    • A replacement delivery, or
    • A refund to your original payment method

3. Refund Process

  • Approved refunds will be processed within 5–7 business days
  • Refunds will be made to the original payment method (credit/debit card, UPI, etc.)
  • If payment was made via Cash on Delivery (COD), we may request your bank details to process a bank transfer

4. Conditions That May Affect Refunds

Refunds will not be provided if:

  • The complaint is raised after 24 hours of delivery
  • The product was damaged after delivery due to improper storage or handling
  • The item was consumed or used before raising a complaint

5. Cancellation Policy

  • Orders can be cancelled before they are packed for delivery
  • Once your order is out for delivery, it cannot be cancelled
  • To cancel, contact our support team immediately via email or phone

6. Contact Us

If you have any questions regarding our return or refund process, feel free to reach out:

Email: [email protected]
Phone: +91-9876543210
Address: Wavekix.com, New Delhi, India